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You can find your tracking number in your personnal account. You have to click on your order number.
Order pickups are available and will help you save on shipping fees! Please contact us (by email or phone) before placing your order to request a pickup. Once your order is ready, a member of our team will contact you to coordinate a date and time.
Yes, we do accept E-transfer payments. After choosing this option you can log into your online banking and email money transfer (EMT) the funds. Send the email funds to: interac@indoorgrowingcanada.com. Please set the security question to: 'What is my order number?' You must set the password as your order number, Example: Your order is #12345-IGC -> password = 12345.
If your Banking Company requires a 6 digit password, please add a zero before your order number. After receiving the funds, we will automatically connect your payment to your order and send you a confirmation email. Please note, EMTs may take up to 24 hours to be processed. If you would like faster processing please choose credit card or PayPal payment option as it will automate the process.
Yes, we do offer wholesale pricing. Please send an email to sales@indoorgrowingcanada.com and we will take a look!
We are located in Montreal, Quebec! We also have 3PL (Third Party Logistic, Mississauga (ON), North Vancouver (BC)).
Just click on the little window at the bottom left of your screen & you will be able to join our Indoor Growing Community! To start you off, we will give you 200 Leaves!
Leaves are our equivalent of points! It is the Loyalty Currency we use. Depending on the number of leaves you have, you can avail discounts and gifts on your future orders.
There are a number of ways to earn leaves! To start, for every dollar you spend, you will receive 1 leaf. Each user is categorized into three different tiers based on their activity with us! The higher the tier, the more leaves you earn per activity!
Everyone starts as a Seeder! However, after having spent or accumulated 5000 leaves, you will upgrade and become a Gardener. After 10000 leaves, you will become a Master Grower. You will enjoy different advantages according to the tier you are in! So get ready and start accumulating leaves to become a Master Grower and enjoy the benefits!
Have you checked your basket? If you bought a CAN $10 off coupon, you can only use it on an order value of CAN $75 or more. For a CAN $20 off coupon, it will be CAN $100 or more. For a CAN $50 off coupon, it will be CAN $300 or more.
We do not accept any nutrients that have been opened nor any liquids to be returned.
Yes! Firstly, you have to contact support@indoorgrowingcanada.com and provide your order number and also the reason of the return. Then we will send you a shipping label that will need to be printed and we will explain to you the steps to follow.
You have 30 days to return a product after receiving your order.
All products returned to Indoor Growing Canada must be in perfect condition. The product will : Have all the original labels and tags. Be in the original packaging and not used. Be as clean as when initially shipped. Indoor Growing Canada reserves the right to refuse returns that do not respect these conditions upon inspection and ship the product back to the customer at their expense. At our discretion, we may impose restocking fees.
Most orders of $149 or more of eligible items qualify for FREE Shipping (The order must ship to a Canadian address). Please review the following situations, where a special transport or handling fee will apply at all order amounts: - Orders whose total weight is 20lbs or heavier - Orders containing items considered oversized by the postal services - Orders shipping to either a remote location, or to a location where we cannot economically ship an item or order to. We can ship everywhere in Canada, However, the free shipping offer does not apply to orders shipping to the Territories, and extreme rural areas.
We do our best to ship everywhere but certain exceptions may apply to the following provinces & territories : Yukon (YT), Northwest Territories (NT), Nunavut (NU) & Newfoundland (NL). If you are living in those concerned areas, please contact us before placing your order at support@indoorgrowingcanada.com.
We currently can't provide shipping outside Canada. We are able to ship to a freight forwarder if you have one.
Canada is a big country ! It depends but as a general rule, if you live in Ontario/Quebec, you can expect 2 to 4 business days. For other provinces, you should expect between 3 to 9 business days. Also, there may be up 3 to 10 business days of Handling Time before your order is shipped. Do not hesitate to contact us if you want an Express Shipping option.
We have different warehouses, so some products might arrive on different days / different packages. Don't worry! You can always contact us if you have any questions.
You will have to contact support@indoorgrowingcanada.com. Please don't forget to mention your order number and to send us a picture of the package you have received.
We ship all our orders with Canada Post, Purolator & FedEx. If you have a PO Box address we will ship with Canada Post but please also provide a physical address. Do not hesitate to contact us for more information.

Customer Service / Service à la clientèle

Contact our customer support on or call us at 1-844-234-2505 (English-Francais).

Send a message / Envoyez nous un message

Send us an email and we will get back to you with an answer! (English-Francais)